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Call Center Inside Sales Manager

Are you passionate about sales, have a naturally positive attitude, competitive, but plays fair?  Are you ready to crush it?  Do you have a talent for driving metrics and delivering sales results in a Call Center environment? We’re looking for dynamic Inside Sales manager to join PCI.  The right candidate should have strong sales, technical knowledge, a thorough understanding of sales call center culture and be able to develop agents through coaching and leading by example.

With roots dating back nearly a century, PCI (Publishing Concepts) is in the Big Data space, publishing and marketing member and alumni directories for universities, high schools and service organizations. Clients include Harvard, Princeton, Texas A&M, SMU, Peace Corps, Eagle Scouts, Shriners, Air Force Association, and American Legion. Publishing Concepts is growing!  At PCI, culture is an important part of our lives. Our culture is based on exceptional company values:

                         People l Excellence l Integrity l Profitability l Service l Change l FUN

What we required from you:

  • 2-4 years’ experience as an Inside sales supervisor or manager in a heavy call center environment. 
  • Coaches, trains and develops direct reports using prescribed procedures and policies.
  • Motivates associates to improve performance by developing and implementing innovative recognition ideas.
  • Initiates and conducts progressive discipline and recommends/conducts terminations, if appropriate.
  • Initiates and implements appropriate actions to ensure team compliance with quality, productivity and retention standards.Conducts and attends communication meetings.
  • A proactive nature – you look to find solutions to problems instead of just reacting to them or solving them to complete a call.
  • Patience and integrity approaching each situation with a fresh outlook and the clients’ success in mind.
  • Have the willingness to learn, persistent, dedicated and looking for a long-term career.
  • Ensures compliance with relevant corporate and regulatory guidelines.
  • High School Diploma or equivalent. College degree is a plus.

What PCI will provide in return:

  • Benefits: medical, dental, vision, life insurance, generous PTO, and 401k plan. 
  • Amazing culture – We are ranked #1 Midsize Place to Work in DFW and Texas!
  • Support of our executive team, managers, and colleagues; training and sales resources are also provided on an ongoing basis.
  • An environment where you are encouraged valued and motivated to succeed. PCI have a promote from within culture

What we can do for you:

  • Give you a highly energetic and incredibly FUN atmosphere with strong leaders, knowledgeable mentors, bright peers, and passionate teams.
  • Offer you incentives to strive for: career advancement, leadership/management training, recognition, exciting contests.
  • Offer you  work-life balance  

Click here to see our Great Place to Work Review

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.  Candidates must pass pre-employment background check and drug screens.   

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